You can reserve your premium transfer online 2 hours before the scheduled pick-up time or you can call us 24 hours a day, 7 days a week.
Luxciticars accept payment via Visa, MasterCard, American Express, eftpos, Cab-charge, Motorpass and PayPal.All major international cards.
Luxciticars provides a Chauffeur car service with accredited hire car drivers. Your driver will meet and greet you inside the arrival hall for domestic passengers and international passengers.They will welcome you with a sign bearing your name to avoid confusion.
Prices include Goods and Services Tax, tolls and airport parking rates. There are additional fees for transfers on public holidays, transfers outside normal hours (from 22:00 and before 06:00), child restraints, trailers and champagne. When you make the reservation, these extra charges will be added to the quoted prices.
Domestic flights:Bottom of the escalator at the Chauffeur meeting point
International flights: Near Optus shop in arrival hall.
Our goal is to provide a world-class service, and your feedback will help us assess our current performance and identify areas for improvement.
During peak hours we might use services of similar transport companies.These companies will remain under our supervision.They are governed by operational guidelines and operate at all times under their own insurance policies.
All our driver have accreditation from victorian licensing authority Commercial Passenger vehicles Victoria.
Luxciticars do not take any liabilities. However, our maximum liability is limited to a full refund of the amount paid for the booking. We do not accept any liability or claim for damages, consequential damages or losses.
We except you to respect our drivers.We reserve right to refuse ride for inappropriate behaviour, under influence of alcohol or drugs, we believe you are in possession of unlawful items,smoking in car or breaking the local law while using our services.
Any interior damage that requires professional cleaning will incur extra charges and it is responsibility of passenger in the vehicle.Min 149/- for professional cleaning plus off road time charges apply.
For Cancellations,Please contact us 2 hours before scheduled pick up time to avoid any cancellation charges.If cancelled less than 2 hours before pick up time 50% of booking amount will be non refundable.5% Admin fees apply if cancelled confirmed booking for any reason all other times.
We offer complimentary 10 minutes wait times.After that waiting/overtimes are charged at $15 per 15 minutes increments.
We offer complimentary 30 minutes wait time for domestic flights and 45 minutes wait time for international flights.After this waiting charges apply $15 per 15 minutes increments.If you arriving on international flight you can advice us at what time (ie: 15 min after flight lands) should we waiting inside terminal.Your complimentary wait time will start from agreed time of meeting.
Yes we can all you need to do is get quote accordingly.
Yes we can drive you anywhere within victoria.
No there are no hidden costs.But waiting charges after 10 minutes of agreed time or if there is any change in route or extra stop on way.All our quotes are for non stop private transfers.If you need extra stop please let us know at time of booking.